Products
You'll find specific information about each product, including details of its ingredients, on each product page in the shop.
Kysh Cosmetics products are Nichel Tested ?
Yes, our products are nickel tested. When a product is declared nickel tested, it means it has been chemically tested in a laboratory and we can confirm that nickel is present in amounts less than 1 part per million. In this case, the nickel content in a nickel-tested product will be less than 0.000001%. If you have an allergy, we recommend performing a skin tolerance test 24 hours before applying the product. Simply apply a very small amount to your wrist or the inside of your elbow.
Kysh Cosmetics products are tested on animals ?
No, like all those produced in Europe. On March 11, 2013, the EU approved a community decree prohibiting animal testing for cosmetic products.
How long does a product from opening ?
This is indicated by the PAO, the period within which the manufacturer guarantees the effectiveness of a cosmetic product. It's found on the packaging in the form of an open jar and is expressed in months.
I can use Kysh Cosmetics products during menstruation ?
Yes, our products can be used at any stage of the menstrual cycle, without any contraindications.
It is safe to use Kysh Cosmetics products during menstruation, or under hormonal therapy ?
Yes, you can use our products if you take birth control or undergo hormone therapy, as they are hormone- and estrogen-free.
I can use the product in pregnancy ?
Yes, our products can be used during pregnancy and breastfeeding.
Which product to use post epilation ?
After hair removal, the skin needs to be soothed and hydrated, which is why we recommend using Hydrating Serum and Refreshing Mist.
Both products, thanks to their active ingredients, soothe redness and rebalance the natural appearance of the skin.
How can I try products ?
Our Discovery Kit is available on our website, offering single-dose samples so you can conveniently test the three serums (Hydrating Serum, Anti-aging Cream, and Lightening Serum) before purchasing. What are you waiting for? Order now to discover your favorite product!
Where can I find products ?
Kysh Cosmetics is distributed in niche perfumeries, beauty centers & High-end spas and prestigious pharmacies in Italy and abroad.
To find the store closest to you and purchase our products in-store, write to:
hello@kyshcosmetics.com
Kysh products can create allergies or irritations ?
All products are dermatologically tested on sensitive skin. Tests conducted on Kysh Cosmetics products have confirmed the best possible results in terms of irritability and allergy risk.
The fragrance present in Kysh Cosmetics products could cause irritation ?
The fragrance of Kysh Cosmetics products is hypoallergenic and specially formulated with certified respect for the delicate vulvar area.
I can use products in case of dermatitis or other skin lesions ?
If the skin is not intact, we recommend consulting a doctor and undergoing specialist examinations.
When I receive my order ?
Deliveries will be made within 3-5 business days for orders to Italy. Please note that delivery delays may occur due to force majeure or unforeseen circumstances. In the event of delivery delays, we will do our best to inform you promptly and provide updated delivery information.
I can order from a foreign country ?
We accept orders from all European countries and some non-European countries. See the list of countries we ship to in the "Shipping" section of the FAQ. Duties and VAT on non-European orders are excluded from the final amount paid at checkout.
Because I have not yet received my order ?
If you still haven't received your order on time, please don't hesitate to contact us directly for assistance.
Write to: hello@kyshcosmetics.com
How can I trace the state of my order ?
If you have an account on our website, log in and check the status of your order in the purchasing section. Otherwise, refer to the emails you received after placing your order. For any further questions or clarifications, please write to:
hello@kyshcosmetics.com
I don't think I have received the order confirmation e-mail ?
You should have received a confirmation email in the inbox you provided at the time of purchase. Check your spam folder. If you don't find it, please write to: hello@kyshcosmetics.com
I can change my order ?
Once an order has been placed, we can no longer change the items. To cancel your order, please send an email within one hour of placing your order to: hello@kyshcosmetics.com
Please note that if your order has already been processed, we cannot guarantee its cancellation.
Our team will do their best to help you.
I can change the shipping address ?
To change your shipping address, send an email within one hour of placing your order to: hello@kyshcosmetics.com
Please note that if your order has already been processed, we cannot guarantee that your shipping address will be changed.
Our team will do their best to help you.
Returns & Refunds
For more information, please see our Returns Policy. & Refunds.
I can ask for a return ?
If you are not satisfied with your purchase, you have 14 days from the delivery date to request a return. To make a return, send us an email at support@kyshcosmetics.com con Your name, order number, and reason for the return. We'll send you detailed instructions on how to proceed.
What do I do if the product arrived damaged ?
Shipping
The appropriate shipping rate will be automatically applied at checkout.
When I receive my order ?
Deliveries will be made within 3-5 business days for orders to Italy. Please note that delivery delays may occur due to force majeure or unforeseen circumstances. In the event of delivery delays, we will do our best to inform you promptly and provide updated delivery information.
In which countries he sent to Europe ?
Austria, Belgium, Bulgaria, Croatia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland and the United Kingdom.
In which countries he sent extra-Europe ?
Australia, Canada, Hong Kong SAR, Israel, Japan, Malaysia, Malta, New Zealand, Saudi Arabia, Singapore, United Arab Emirates, United States.
My country is not included in the list of the countries indicated above.
If your country is not included in the list above, please contact us at: hello@kyshcosmetics.com
We will try to find the solution that best suits your needs.
How much does shipping in Italy cost ?
Shipping to Italy is free for orders of €20 or more; for orders under this amount, the cost is €5.
For shipments with cash on delivery, the fee applied is €5.
How much does the shipment abroad costs ?
Shipping costs abroad vary depending on the destination country. Details are as follows:
LIST 1:
Austria, Belgium, Bulgaria, Croatia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom.
Free shipping on orders over €100; €10 for orders under this amount.
LIST 2:
Saudi Arabia, Australia, Malaysia, Hong Kong SAR, Singapore, United Arab Emirates, New Zealand.
Free shipping on orders over €150; €15 for orders under this amount.
LIST 3:
Canada, United States, Israel, Malta
Free shipping on orders over €150; for orders under this amount, the cost is €20.
LIST 4:
Japan
Free shipping on orders over €170; for orders under this amount, the cost is €30.
Shipping costs and the total paid at checkout exclude any duties and local VAT applied to the goods.
Payments & Billing
You will find specific information on accepted payment methods on each product page of the shop.
What are the methods of payment accepted ?
We accept payments by credit card, PayPal, Amazon Pay, and cash on delivery.
I can ask for an invoice on an order ?
Requesting an invoice for an order, especially if requested by a foreign customer, must be made before purchasing on the site. Please write to:
hello@kyshcosmetics.com
List the products you would like to purchase along with your tax information and billing and shipping addresses.
We will send you a proforma and a dedicated payment link.
I would like to buy on behalf of a company.
We accept wholesale orders from businesses. Read more in the "Stores" section below. & B2B".
Shops & B2B
If you are a shop or company interested in our products, to place an order or for more information, please contact our sales team.
You have a perfumery and you are interested ?
Kysh Cosmetics is distributed in selected niche perfumeries in Italy and abroad.
If you are interested in learning more about our products, please write to us at:
hello@kyshcosmetics.com
To place an order directly with our sales representative, write to:
order@kyshcosmetics.com
You have a beauty center/spa and you are interested ?
Kysh Cosmetics is distributed in luxury beauty centers and spas in Italy and abroad.
If you are interested in learning more about our products, please write to us at:
hello@kyshcosmetics.com
To place an order directly with our sales representative, write to:
order@kyshcosmetics.com
You have a pharmacy and you are interested ?
Kysh Cosmetics is distributed in historic pharmacies.
If you are interested in learning more about our products, please write to us at:
hello@kyshcosmetics.com
To place an order directly with our sales representative, write to:
order@kyshcosmetics.com
You can't find what you're looking for ?
Send us an email at:
Someone from our customer support team will contact you as soon as possible. Be sure to include your order number (if you have one).