Products
You will find specific information about each product with details of the relative ingredients on each product page of the shop.
Are Kysh Cosmetics products nickel tested?
Yes, our products are Nickel Tested. When a product is declared Nickel Tested it means that it has been subjected to chemical tests in a laboratory and that we can confirm that Nickel is present in a quantity less than one part per million. In this case, the presence of this metal in a Nickel Tested product will be less than 0.000001%. In case of allergy, we recommend carrying out a skin tolerance test on the skin, 24 hours before applying the product. It is sufficient to apply a very small amount of product to the wrist or the inside of the elbow.
Are Kysh Cosmetics products tested on animals?
No, like all those produced in Europe. On March 11, 2013, the EU approved a community decree that prohibits animal testing for cosmetic products.
How long does a product last after opening?
This is indicated by the PAO, the term within which the manufacturer guarantees the effectiveness of a cosmetic product. You can find it on the packaging in the drawing of an open jar and it is expressed in months.
Can I use Kysh Cosmetics products during menstruation?
Yes, it is possible to use our products in every phase of the menstrual cycle, without contraindications.
Is it safe to use Kysh Cosmetics products during menstruation, or under hormone therapy?
Yes, you can use our products if you take birth control or undergo hormone therapy, as they are hormone and estrogen free.
Can I use the product during pregnancy?
Yes, our products can be used during pregnancy and breastfeeding.
Which product should I use after hair removal?
After hair removal, the skin needs to be soothed and hydrated, which is why we recommend using Hydrating Serum and Refreshing Mist.
Both products, thanks to their active ingredients, soothe redness and rebalance the natural appearance of the skin.
How can I try the products?
On our website, you can find the Discovery Kit of single-dose samples to conveniently test the three serums (Hydrating Serum, Anti-aging Cream and Lightening Serum) before purchasing. What are you waiting for? Order it now to discover your favorite product!
Where can I find the products?
Kysh Cosmetics is distributed in niche perfumeries, high-level beauty centers & SPAs and prestigious pharmacies in Italy and abroad.
To find the store closest to you and purchase our products physically in store, write to:
hello@kyshcosmetics.com
Can Kysh products cause allergies or irritations?
All products are dermatologically tested. The tests carried out on Kysh Cosmetics products have confirmed the best possible results in terms of irritability and allergic risk.
Could the fragrance in Kysh Cosmetics products cause irritation?
The fragrance of Kysh Cosmetics products is hypoallergenic and specially formulated with certified respect for the delicate vulvar area.
Can I use the products if I have dermatitis or other skin lesions?
If the skin is not intact, we recommend consulting a doctor and undergoing specialist visits.
When will I receive my order?
Deliveries will be made within 3-5 working days for orders destined for Italy. Please note that any delays in delivery may occur due to force majeure or unforeseen circumstances. In the event of delays in delivery, we will do our best to inform you promptly and provide you with updated delivery information.
Can I order from a foreign country?
We accept orders from all European countries and also from some non-European countries. See the list of active countries to which we can ship. Duties and VAT on non-European orders are excluded from the final amount paid at checkout.
Why haven't I received my order yet?
If you still have not received your order within the expected timeframe, please feel free to contact us directly for support.
Write to: hello@kyshcosmetics.com
How can I track the status of my order?
If you have an account on our site, log in and check the status of your order in the purchase section, otherwise refer to the emails received after placing the order. For any further doubts or clarifications write to:
hello@kyshcosmetics.com
I don't think I received my order confirmation email?
You should have received the confirmation email in the box indicated at the time of purchase. Check the spam of your email. If by chance you should not find anything write to: hello@kyshcosmetics.com
Can I change my order?
Once you have placed your order, we can no longer change the items you have placed. To cancel your order, send an email within one hour of placing your order to: hello@kyshcosmetics.com
Please note that if your order has already been processed, we are unable to guarantee cancellation.
Our team will do their best to help you.
Can I change the shipping address?
To change your shipping address, send an email within one hour of placing your order to: hello@kyshcosmetics.com
Please note that if your order has already been processed, we are unable to guarantee that your shipping address will be changed.
Our team will do their best to help you.
Returns & Refunds
For more information, please see our Returns & Refunds Policy.
Can I ask for a return?
If you are not satisfied with your purchase, you have 14 days from the date of delivery to request a return. To make a return, send us an email at support@kyshcosmetics.com with your name, order number and reason for the return. We will send you a detailed guide on how to proceed.
What do I do if the product arrives damaged?
When will I receive my order?
Deliveries will be made within 3-5 working days for orders destined for Italy. Please note that any delays in delivery may occur due to force majeure or unforeseen circumstances. In the event of delays in delivery, we will do our best to inform you promptly and provide you with updated delivery information.
Which countries do you ship to in Europe?
Austria, Belgium, Bulgaria, Croatia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland and the United Kingdom.
Which countries do you ship to outside Europe?
Australia, Canada, Hong Kong SAR, Israel, Japan, Malta, New Zealand, Singapore, United Arab Emirates, United States.
My country is not included in the list of countries above.
If your country is not included in the list of countries above, please contact us at: hello@kyshcosmetics.com
We will try to find the solution that best suits your needs.
How much does shipping cost to Italy?
Shipping costs in Italy are free for orders of €20 and above, for orders of a lower amount, the cost is €5.
For shipments with cash on delivery, the commission applied is €5.
How much does shipping abroad cost?
Shipping costs abroad vary depending on the country of destination of the goods, below is the detail:
LIST 1:
Austria, Belgium, Bulgaria, Croatia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom
Free shipping for orders over €100, for orders under this amount, the cost is €10.
LIST 2:
Australia, Hong Kong SAR, Singapore, United Arab Emirates, New Zealand
Free shipping for orders over €150, for orders under this amount the cost is €12.
LIST 3:
Canada, United States, Israel, Japan, Malta
Free shipping for orders over €150, for orders under this amount, the cost is €20.
Shipping costs and the total paid at checkout exclude any duties and VAT applied to the goods.
Payments & Billing
You will find specific information on the payment methods accepted on each product page of the shop.
What payment methods do you accept?
We accept payments via credit card, Pay-Pal, Amazon Pay and cash on delivery.
Can I request an invoice for an order?
The request for an invoice on an order, especially if requested by a foreign customer, must be made before purchasing on the site, write to:
hello@kyshcosmetics.com
List the products you would like to purchase with your tax information and billing and shipping address.
We will send you a proforma and a dedicated payment link.
I would like to purchase on behalf of a company.
We accept wholesale orders from companies. Read more in the "Shops & B2B" section below.
Shops & B2B
If you are a shop or a company interested in our products for an order or for further information, write to our sales representative.
Do you have a perfumery and are you interested?
Kysh Cosmetics is distributed in selected niche perfumeries in Italy and abroad.
If you are interested in finding out more about our products, write to us at:
hello@kyshcosmetics.com
To place an order directly with our sales representative, write to:
order@kyshcosmetics.com
Do you have a beauty center / SPA and are you interested?
Kysh Cosmetics is distributed in luxury beauty centers and SPAs in Italy and abroad.
If you are interested in finding out more about our products, write to us at:
hello@kyshcosmetics.com
To place an order directly with our sales representative, write to:
order@kyshcosmetics.com
Do you have a Pharmacy and are you interested?
Kysh Cosmetics is distributed in historic pharmacies.
If you are interested in finding out more about our products, write to us at:
hello@kyshcosmetics.com
To place an order directly with our sales representative, write to:
order@kyshcosmetics.com
Can't find what you're looking for?
Send us an email at:
Someone from our customer service team will contact you as soon as possible. Be sure to include your order number (if you have one).